Return & Refund Policy

Last Updated: 01/01/2025

At Valor&Co., we take pride in the quality and presentation of our products. We are committed to your satisfaction. Please read this policy carefully to understand your rights and our responsibilities regarding returns and refunds.

1. Eligibility for Refunds & Returns

Due to the nature of our products, we have a strict policy. Refunds or returns are only considered under the following two specific conditions:

  1. Damaged Product: The item you received is physically damaged, broken, or unusable upon arrival.

  2. Product Not as Described: The item you received is significantly different from what was shown on the product page (e.g., wrong design, incorrect item, or major manufacturing defect).

Important: We do not accept returns or issue refunds for reasons of change of mind, ordering the wrong item, or minor cosmetic variations that can occur in handmade products.

2. Important Conditions & Timeframe

To be eligible for a refund request, you must adhere to the following strict conditions:

  • You Must Have Received the Product: Refund requests can only be made after you have physically received the item. We cannot process any claims for orders that are still in transit.

  • You Must Wait for the Shipping Window: Customers cannot request a refund for a "non-received" package until after the full estimated delivery window (as stated in our Shipping Policy) has passed. For example, for the USA and UK, you must wait at least 14 business days from the date of shipment before contacting us about a missing order.

3. How to Initiate a Refund Request

If your situation meets the eligibility criteria above, please follow these steps:

  1. Contact Us: Email us at contact@valorandco.shop within 7 calendar days of receiving your order. For non-received packages, contact us after the 14-business-day shipping window has ended.

  2. Provide Evidence: In your email, include:

    • Your order number.

    • A clear description of the issue.

    • Photographic or video evidence: For damaged or incorrect items, you must provide clear photos or a video showing the damage or the discrepancy.

4. The Refund Process

Once we receive your request and supporting evidence:

  1. Assessment: Our team will review your claim and may require additional information.

  2. Approval: If your claim is approved, we will initiate a refund to your original method of payment.

  3. Timeline: Please allow up to 10 business days for the refund to be processed and reflected in your account. You will receive an email confirmation once the refund has been issued.

In certain cases, we may offer a replacement item instead of a refund, at our discretion.

5. Non-Refundable Items

The following items are non-refundable:

  • Items that do not meet the specific eligibility criteria listed in Section 1.

  • Items that are returned without first contacting our customer service.

  • Any item not in its original condition, is damaged after delivery, or is missing parts for reasons not due to our error.

  • Gift cards or sale items (if applicable in the future).

6. Shipping Costs for Returns

If a return is required for an approved refund or replacement, Valor&Co. will provide a pre-paid shipping label to return the item to us. This cost is covered by us to ensure a smooth process for our eligible customers.

7. Contact Us

If you have any questions about this policy, please contact us at:

Email: contact@valorandco.shop